What is Lifted Hearts' refund or return policy?
Our official return policy, in compliance with PayPal, is as follows:
"We will, at our option, replace or repair any defective
product within eight weeks from the date of purchase."
What about customers who try to abuse the refund
Refund fraud is rapidly becoming more of a problem on the Internet.
Once a product is delivered electronically, or digitally, it is easy to request
a refund and still be able to keep the product. Many people abuse this system
and get online products for free by ordering them and then requesting a refund.
Increasingly, as more and more customers request refunds on digitally delivered
products, this problem had to be addressed to prevent the vendors from becoming
victims of refund abuse. As of July, , customers requesting serial or
repeated refunds will have their cards and email addresses permanently blocked
by us, and other online merchant account acceptance systems, such as PayPal,
etc., to prevent further abuse. Additionally, we will keep a list of refunding
customer's email addresses and names for future reference and for other merchants
to utilize as to determine if a potential customer is a high-risk, habitual
With search engine cost rising into the thousands
of dollars a week for us publishers to be listed in we must address
this alarming return fraud expansion spreading over the Internet. We are
working VERY closely with other PayPal merchants, carefully examining and
comparing names and email addresses of habitual refunders and turning them
in. When one request a refund we immediately send their name and email address
out to our large network of merchants to check against their buyers and refunders
list. To date we have put a STOP to many refunders, making them unable to
purchase online, notified banks, and will continue to combat this 'just plain
mean' and 'ignorant' act of refund fraud.
What is the policy for refunds requested after
Refund requests received within 8 weeks of purchase may be approved by our
customer service team if the customer provides evidence that their
case merits a refund. Refund requests for purchases over 8 weeks old will
Back to previous page
is illegal. ArizonaLawGroup.com is a division of Lifted Hearts.